Refund/Return Policy

Refund & Return Policy

At WoodTungstenRings.com, we want you to feel completely confident in your purchase. Because every ring we create combines genuine wood inlays with a tungsten carbide core, we've put together a detailed policy to make sure you understand exactly how returns, exchanges, and refunds work before and after you buy. Please take a moment to read through this page carefully. If anything is unclear, our support team is always available through our Contact Us page to help.

Our General Return Window

We offer a 30-day return window from the date your order is delivered. If you are not satisfied with your ring for any reason, you may request a return or exchange within 30 days of receiving your package. Requests made after this 30-day window will not be eligible for a refund or exchange, so we encourage you to try on your ring and confirm your satisfaction as soon as it arrives.

To be eligible for a return, your ring must meet the following conditions:

• The ring must be unworn, or worn only briefly to check fit, and show no visible signs of scratching, damage, or wear
• The ring must be returned in its original condition, including any original packaging, documentation, or accessories that were included with your order
• You must have proof of purchase, such as an order confirmation email or order number
• The return request must be initiated within 30 days of the delivery date

If a returned ring shows signs of significant wear, damage, resizing attempts, or alteration, we reserve the right to deny the return or issue a partial refund reflecting the item's reduced condition.

How to Start a Return

To begin a return or exchange, please contact us through our Contact Us page with your order number and the reason for your return. Our support team will respond with instructions on how to proceed, including the return shipping address. Please do not send your ring back before receiving confirmation from our team, as unauthorized returns may experience processing delays.

Once we receive your returned item, our team will inspect it to confirm it meets the conditions outlined above. We will notify you by email once your return has been received and inspected, and let you know whether your refund or exchange has been approved.

Refunds

If your return is approved, your refund will be processed back to your original payment method. Please note the following regarding refund timing:

• Refunds are typically processed within a set number of business days after we receive and inspect your returned item
• Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement
• Original shipping costs are non-refundable unless the return is due to an error on our part (such as receiving the wrong item)
• Customers are responsible for return shipping costs unless otherwise stated at the time of your return request

If you haven't received your refund within a reasonable amount of time after receiving our confirmation email, please check with your bank or credit card company first, as processing times vary. If you've done this and still have not received your refund, contact us and we'll look into it further.

Exchanges

If you'd like a different size, style, or design rather than a refund, we're happy to help facilitate an exchange. To request an exchange, follow the same process as a standard return: contact our support team with your order number and let us know what you'd like to exchange your item for. Once we receive and inspect your original ring, we'll process your exchange and ship out your new item.

Please note that exchanges are subject to product availability. If the size or design you'd like is out of stock, we will let you know your options, which may include a refund, store credit, or waiting for restock.

Sizing-Related Returns

Because tungsten carbide is one of the hardest metals used in fine jewelry, tungsten rings cannot be resized the way traditional gold or silver rings can. This makes getting the correct size before purchase especially important.

We strongly encourage all customers to consult our Ring Sizing Guide before placing an order, and to consider ordering a ring sizer kit if you are at all unsure of your correct size. If your ring does not fit upon arrival, please contact us as soon as possible. In most cases, we can offer an exchange for a different size, provided the ring meets our standard return conditions (unworn, undamaged, and within the 30-day window).

Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Rings that have been engraved, customized, or altered per customer request
• Rings showing clear signs of wear, damage, or resizing attempts
• Items returned after the 30-day window has closed
• Gift cards or promotional items, where applicable
• Final sale or clearance items, which will be clearly marked as such at the time of purchase

If you're unsure whether your item qualifies for a return, please reach out to our support team before initiating a return request, and we'll clarify based on your specific order.

Damaged or Defective Items

We take quality control seriously, but if your ring arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the issue. We will review your claim and, where appropriate, offer a replacement, exchange, or refund at no additional cost to you. Please do not attempt to repair or alter a damaged item yourself, as this may affect your eligibility for a replacement or refund.

We ask that you inspect your ring promptly upon arrival so that any damage sustained during shipping can be identified and reported as early as possible.

Incorrect Items Received

If you receive an item that does not match what you ordered (wrong style, wrong size, or wrong design), please contact us within 7 days of delivery with your order number and a photo of the item received. We will correct the error by shipping the correct item to you and arranging return shipping for the incorrect item at no cost to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. Because we begin processing orders within 1 to 3 business days, cancellation requests submitted before processing begins can typically be accommodated in full. Once an order has entered processing or shipped, it may no longer be possible to cancel, and standard return procedures will apply instead once the item is delivered.

International Returns

For customers outside the United States, the same 30-day return window and conditions apply. However, please note that customers are responsible for return shipping costs, and any customs fees or duties paid on the original order are non-refundable, as these are collected by your country's customs authority rather than by WoodTungstenRings.com.

We recommend using a trackable shipping method for international returns, as we cannot process refunds or exchanges for items that are lost in transit back to us without tracking confirmation.

Store Credit

In some cases, such as returns made slightly outside the standard window or situations involving discounted or promotional items, we may offer store credit in place of a monetary refund. If store credit is offered, our support team will clearly explain the terms, including any expiration date, before you accept it.

Gift Purchases

If your ring was purchased as a gift and the recipient would like to return or exchange it, please have the original purchaser contact us with the order number, or have the recipient reach out with as much order information as possible (such as the order confirmation email). We will do our best to assist, though refunds for gift purchases will be issued to the original payment method used at checkout.

Our Commitment to You

We understand that ordering a ring online, especially one built around natural wood inlays, is a decision that involves trust. Every ring we create is meant to last, and our return policy is designed to give you the confidence to order knowing that if something isn't right, we'll work with you to make it right. Our goal isn't just to sell a ring, but to make sure you end up with a piece you're genuinely happy to wear every day.

Questions About This Policy

If you have any questions about our return, refund, or exchange process that aren't covered here, please don't hesitate to reach out through our Contact Us page. Our team is here to help make the process as straightforward as possible, and we're always happy to clarify anything before or after your purchase.