Refund/Return Policy

At WoodTungstenRings.com, we want you to feel confident when ordering your ring. Because many of our rings are handcrafted or made to order using genuine wood inlays and tungsten carbide, we have created this policy to clearly explain how returns, refunds, exchanges, and size exchanges work.

If you have any questions before or after placing an order, please contact us through our Contact Us page.

30-Day Return Window

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, your ring must:

• Be unworn or only briefly tried on for sizing
• Show no visible signs of scratches, damage, alteration, or excessive wear
• Be returned in its original condition
• Include any original packaging and accessories included with the order
• Include proof of purchase or an order number
• Have a return request initiated within 30 days of delivery

Items that do not meet these conditions may be denied a refund.

How to Start a Return

To request a return, refund, or exchange, contact us through our Contact Us page and provide:

• Your order number
• The item you wish to return
• The reason for the return or exchange

Please wait for return instructions from our customer support team before shipping your item.

Do not send products back without authorization, as this may delay processing.

We strongly recommend using a trackable shipping service when returning your ring.

Refunds

Once your return arrives, we will inspect the item.

If approved, refunds are issued to the original payment method within 5–10 business days after inspection.

Please keep in mind:

• Your bank or card provider may require additional time to post the refund
• Original shipping fees, if any, are non-refundable unless we made an error with your order
• Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect
• We do not charge a restocking fee on approved standard returns

You will receive an email when your refund has been processed.

Free Size Exchange

Because tungsten carbide rings cannot be resized, we offer a Free Size Exchange on eligible orders.

If your ring does not fit:

1. Contact us within 30 days of delivery
2. Return the original ring in eligible condition
3. Tell us the replacement size you need

The customer is responsible for the cost of shipping the original ring back to us.

Once the returned ring is received and approved:

Your replacement ring will be provided at no additional product cost, and we will ship the replacement to you at no additional shipping cost.

The replacement must normally be the same ring design in a different size.

Size exchanges are subject to availability.

We strongly recommend reviewing our Ring Sizing Guide before ordering.

Exchanges for a Different Style or Design

If you would like to exchange your ring for a different style or design, contact our support team within 30 days of delivery.

Once your original ring has been received and inspected, we will help you complete the exchange.

If the replacement product has a different price, you may be responsible for the price difference.

Availability cannot be guaranteed.

Engraved and Customized Rings

Because personalized products are created specifically for the customer:

• Engraved rings are not eligible for standard returns or refunds
• Customized or made-to-order designs are generally not eligible for refunds unless they arrive damaged, defective, or incorrect

However, an engraved or customized ring may still qualify for a size exchange of the same design, provided the request is made within the applicable exchange period and the ring meets our exchange requirements.

Additional customization cannot normally be changed after production has started.

Non-Returnable Items

The following items are generally not eligible for a standard refund:

• Engraved rings
• Customized or personalized products
• Items showing significant signs of wear or damage
• Items that have been altered
• Items returned after the 30-day return period
• Gift cards
• Final sale or clearance products clearly marked as final sale

Defective, damaged, or incorrectly fulfilled orders are handled separately under the sections below.

Damaged or Defective Items

If your ring arrives damaged or defective, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

After reviewing the claim, we may provide a:

• Replacement
• Exchange
• Refund

Approved defective-product claims will be resolved at no additional cost to the customer.

Please do not attempt to repair or modify a damaged item before contacting us.

Wrong Item Received

If we send you the wrong:

• Ring
• Size
• Style
• Design

please contact us within 7 days of delivery.

Send us your order number and a photo of the item received.

If the error was ours, we will arrange the correction and cover the applicable return and replacement shipping costs.

Order Cancellations

Contact us as soon as possible if you need to cancel your order.

Standard orders may sometimes be cancelled before processing or production begins.

Because many Wood Tungsten Rings products are made to order, production can begin shortly after an order is placed.

Once production, customization, engraving, or shipping has started, cancellation may no longer be possible.

If cancellation is no longer available, the applicable return or exchange policy will apply after delivery.

Made-to-Order Products

Many of our wood tungsten rings are handcrafted or customized after an order is placed.

Customized rings may require 2–8 additional business days of production time, in addition to normal order processing.

Because these items are produced specifically for the customer, different return restrictions may apply as explained in this policy.

Return Shipping

For standard returns and size exchanges, customers are responsible for shipping the original product back to us unless:

• The product arrived damaged
• The product was defective
• We shipped the wrong item
• We specifically agreed in writing to cover return shipping

We recommend using a trackable shipping method.

WoodTungstenRings.com cannot guarantee reimbursement for return packages that are lost before reaching us.

International Returns

International customers are also eligible for our standard 30-day return period, subject to the conditions in this policy.

International customers are responsible for:

• Return shipping costs
• Any applicable return customs charges
• Duties or taxes charged by their country

Original customs duties and import taxes are generally non-refundable, because they are collected by government authorities rather than WoodTungstenRings.com.

Store Credit

In certain circumstances, we may offer store credit instead of a refund.

If store credit is offered, our support team will clearly explain the amount and any applicable terms before you accept it.

Gift Orders

Gift recipients may request an eligible exchange.

For refunds, we may need information from the original purchaser because refunds are normally returned to the original payment method.

Please provide the order number or as much order information as possible when contacting us.

Our Commitment

Purchasing a ring online requires trust, especially when choosing a handcrafted piece made with natural materials such as wood.

Our goal is to make the process clear and straightforward while protecting both our customers and the craftsmanship that goes into each ring.

If something is not right with your order, contact us and we will work with you to find the appropriate solution under this policy.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or sizing, please contact our customer support team:

Email: contact@woodtungstenrings.com
Live Chat: Available through our website